General Information:
Business Hours: The office is open Monday thru Friday 7:30 am to 5:00 pm. The warehouse is open Monday thru Friday 7:30 am to 4:30 pm. We are closed on Christmas Day, New Years Day, Fourth of July, and Thanksgiving.
Satisfaction Guaranteed: If for some reason you are not satisfied with your level of service or a product, please contact us for a Return Goods Authorization.
How to Order: You can order by phone at 216-631-6000 and speak to a member of our sales team. Additionally, you can fax in orders to 216-631-4874, or send orders via email to asnoddy@ohpipe.com. A sales team member you have been in touch with will gladly assist you in placing an order. For immediate assistance or any technical questions, we encourage you to call.
Payment Options: For your convenience, we offer the following payment methods:
- Open Accounts (must have submitted and approved credit references)
- Credit Cards (we accept American Express, Mastercard, Visa, and Discover)
- Check (written out to Ohio Pipe, Valves, & Fittings, Inc.)
- C.O.D.
- Cash
Minimum Orders: We kindly ask that all orders requiring billing have a minimum of $25.00. This is an effort to minimize the cost of doing business by both parties. There is no minimum on any order paid for via cash or check.
Freight: All items not quoted OPV stock will have an additional freight charge that will be added at the time of billing. If you wish to have delivered pricing with freight included, please specify that to your salesperson at the time of the quote. Freight is contingent on all materials being brought in, assessed either by a third party or the manufacturer.
Delivery: Ohio Pipe, Valves, & Fittings, Inc. is proud to offer a delivery service across Northern, Central, and Eastern Ohio. For approximate delivery cost to your location, please click here. There is no Ohio Pipe delivery charge on orders over $5,000.
Price Increases: OPV will do our best to notify/advertise price increases we are aware of in advance; however, due to the fluctuation of raw materials prices are subject to change without notice.
Sales Tax: By law, it is required to charge applicable local and state sales tax unless we have a tax exempt certificate on file in our office. Please advise us of your tax exemption on your order.
Opening an Account: To open an account with us, call a member of our sales team. You can apply for an account with us by submitting the following documents: three credit trade references, a bank reference, and our credit application. You can submit those documents here.
Documentation: MTR’s (material test reports), MSD’s (material safety data sheets), and C of C’s (certificate of conformance) are available upon request. You must specify at the time of order the documents you would like to receive with your shipments.
Order Cancellation: If for some reason you need to cancel an order, contact a sales team member. Items ordered from the factory are subject to a cancellation cost or may not be cancelled. We must obtain permission from the factory. Please be sure to communicate your needs as soon as possible so we can help the situation as best we can.
Ohio Pipe, Valves, & Fittings, Inc. is proud to offer a multi-million-dollar inventory consisting of 10,000+ line items
Non-Stock Item Returns
- Non-stock products indicate products with UPC’s not kept as stock in the OPV warehouse.
- OPV must obtain permission from manufacturer to return Non-stock items.
- Non-stock returns should be emailed to returns@ohpipe.com
- Non-stock items should have an OPV issued Return Goods Authorization Form
- Restock fee subject to manufacturer’s discretion.
- Returns on non-stock items are subject to review by the manufacturer.
- Credit will be issued once Ohio Pipe has received the credit from original vendor.
- ***If material is being returned to manufacturer over a warranty issue, replacement/credit will be issued at manufacturer’s discretion.
Stock Item Returns:
- Stock items are products with UPC’s kept as stock the OPV warehouse.
- Stock returns should be emailed to returns@ohpipe.com
- Stock returns are items that have never been used or installed.
- Stock returns should have an OPV issued Return Goods Authorization Form.
- There is a 30% restock fee for all items coming out of the OPV warehouse.
- Credit -30% will be issued at the end of each day for returns into inventory.
***All Returns are Subject to Review.
***Items returned after 30 days may not receive full credit or be eligible for return.
PLEASE SEE NEW TERMS AND CONDITIONS BELOW:
Quotes: This is a quotation. Prices are valid for (30) days from date of quote. OPV is not responsible for delays resulting from acts of nature or third-party issues. All goods/materials are quoted Freight on Board shipping point (FOB shipping point) unless otherwise specified OPV stock. Please see ohpipe.com/resources for more information.
Acknowledgements: OPV is not responsible for delays caused by manufacturers or any other third parties. Returned items are subject to restock charges. Items returned after 30 business days may not be returnable/may not be eligible for full credit. Used items are not returnable and all returns are subject to OPV or factory review. Please see our return policy on ohpipe.com/resources.
Invoices: PAST DUE INVOICES ARE SUBJECT TO 2% LATE CHARGE FOR EVERY 30 DAYS PAST THE ORIGINAL INVOICE DUE DATE. OPV does not warrant using materials/goods in an application outside of their intended use. Inbound freight charges may be added/billed separately. Standard terms are Net 30 unless otherwise agreed upon prior to sale.